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Emergency Medical Treatment

[Important Notice] For those who visiting the Emergency Room

Please call us BEFORE you visit our emergency room.
03-3400-1311  *Please inform us that you are coming to the emergency room.

・Depending on the medical situation, there may be a waiting time of several hours.
・In accordance with the government system, patients who visit the clinic without a referral letter may be charged "Additional Fees for After-Hours Visits" in addition to the partial payment of medical expenses (e.g., 30% of the total cost).
・All patients except children under 5 years old and their attendants are required to wear a non-woven mask.
・A medical certificate can not be issued on the day of the visit.
・Patients cannot be examined for the purpose of testing for Covid-19 (PCR test, etc.). This applies even if you have a referral letter.
・In the Emergency Room, rapid tests for influenza and other diseases are not available in principle.

About the Emergency Room Outpatient Clinic

・In the emergency room, priority is given to patients with serious and urgent conditions, so you may have to wait for a long time, or it may take some time to resume treatment after the emergency room treatment is interrupted. If you are able to see a doctor during the daytime on weekdays, please do so at the general outpatient clinic.

・At the emergency room, we have introduced a system of triage (adult and pediatric emergency triage) in which patients with a high degree of urgency and severity of illness are given priority for treatment.
ER nurses will listen to the symptoms of the patients and make sure that patients who need immediate medical attention do not have to wait for a long time to be seen. For this reason, please understand that the order of consultation may differ from the order in which you were accepted.
While you are waiting to be examined, a nurse will occasionally visit you to check on your condition. If you have any concerns, please do not hesitate to ask for help.

・ Diseases related to otolaryngology, dermatology, ophthalmology, urology, and mental health may not be handled in the emergency room. Please understand this in advance.

・The emergency room focuses on emergency procedures and treatments that are minimally necessary before a general outpatient visit. Therefore, in principle, medication prescriptions will be limited to the minimum necessary (one to several days' worth).

Emergency Room Reception Hours

Weekday evenings: 5:00 p.m. to 8:10 a.m. (consultation starts at 5:30 p.m.)
Weekends and holidays: 24 hours

During the daytime on weekdays, we only accept patients who have been transported by ambulance. (except for those who have an appointment for a second visit).
Please note that we are unable to respond to patients who come directly to the emergency room during daytime on weekdays.

How to enter the emergency room

Please enter the Emergency Room through the after-hours entrance.

What you need to bring when you visit the hospital

Insurance card, medical examination ticket, various medical certificates, current medication or medication notebook, letter of introduction from other medical institutions, etc.

Consultation Flowchart

About an additional fee for visiting the Emergency Room

Our medical center collects an additional fee separately from the medical fee when you visit the emergency room.
However, children (up to junior high school age) are not subject to this fee. For other exemptions, please click here.

Additional fee: 11,000 yen (tax included)
The above fee has been changed as of November 1, 2020.

Telephone Consultations

Please call us BEFORE you visit our emergency room.

03-3400-1311 *Please inform us that you are coming to the emergency room.

 More information on medical consultations is available via the following services:

■The Tokyo Fire Department Emergency Telephone Consultation Center (provides emergency medical consultation regarding sudden illnesses or injury): 03-3212-2323 (or dial #7119)
■The Tokyo Metropolitan Medical Institution Information Service (aka Himawari; provides contact information for medical services operating at the time of the call): 03-5272-0303

 For assistance with children requiring medical care, call:
■The Health Resource Center for Mothers and Children (emergency pediatric consultations offered by Tokyo Social Welfare and Public Health): 03-5285-8898 (or dial #8000)