Welcome to Japanese Red Cross Medical Center Official Website!

Emergency Medical Treatment

[Important Notice] For those who visiting the Emergency Room

In order to respond to the pandemic of COVID-19, at the request of the Ministry of Health, Labour and Welfare and the Tokyo Metropolitan Government under the law, we are partially suspending the acceptance of patients at our Emergency Room since August 27,2021.

At this moment, we are asking all patients visiting the emergency room to call us and let us know your situation BEFORE you visit our hospital.
Phone number: 03-3400-1311 *Please inform us that you wish to visit the emergency room.
Please note that depending on the situation, you may not be able to see the doctor.

The waiting time and consultation time at the emergency room are longer than usual due to the response to COVID-19 infection.
The emergency room is a nighttime and on-duty department, and unlike weekdays, the number of tests that can be performed is greatly limited. PCR tests for COVID-19 infections cannot be performed in the emergency room.
In addition, please be advised that rapid tests for influenza and other diseases are not available in principle.

All patients (except small children) and their attendants are strictly requested to wear masks at the emergency room.

About the Emergency Room Outpatient Clinic

・In the emergency room, priority is given to patients with serious and urgent conditions, so you may have to wait for a long time, or it may take some time to resume treatment after the emergency room treatment is interrupted. If you are able to see a doctor during the daytime on weekdays, please do so at the general outpatient clinic.

・At the emergency room, we have introduced a system of triage (adult and pediatric emergency triage) in which patients with a high degree of urgency and severity of illness are given priority for treatment.
ER nurses will listen to the symptoms of the patients and make sure that patients who need immediate medical attention do not have to wait for a long time to be seen. For this reason, please understand that the order of consultation may differ from the order in which you were accepted.
While you are waiting to be examined, a nurse will occasionally visit you to check on your condition. If you have any concerns, please do not hesitate to ask for help.

・ Diseases related to otolaryngology, dermatology, ophthalmology, urology, and mental health may not be handled in the emergency room. Please understand this in advance.

・The emergency room focuses on emergency procedures and treatments that are minimally necessary before a general outpatient visit. Therefore, in principle, medication prescriptions will be limited to the minimum necessary (one to several days' worth).

Emergency Room Reception Hours

Weekday evenings: 5:00 p.m. to 8:10 a.m. (consultation starts at 5:30 p.m.)
Weekends and holidays: 24 hours

During the daytime on weekdays, we only accept patients who have been transported by ambulance. (except for those who have an appointment for a second visit).
Please note that we are unable to respond to patients who come directly to the emergency room during daytime on weekdays.

How to enter the emergency room

Please enter the Emergency Room through the after-hours entrance.

What you need to bring when you visit the hospital

Insurance card, medical examination ticket, various medical certificates, current medication or medication notebook, letter of introduction from other medical institutions, etc.

Consultation Flowchart

About an additional fee for visiting the Emergency Room

Our medical center collects an additional fee separately from the medical fee when you visit the emergency room.
However, children (up to junior high school age) are not subject to this fee. For other exemptions, please click here.

Additional fee: 11,000 yen (tax included)
The above fee has been changed as of November 1, 2020.

Telephone Consultations

we are currently restricting the acceptance of patients at the emergency room as follows.
Please call us BEFORE you visit our emergency room.

03-3400-1311 *Please inform us that you are coming to the emergency room.

 More information on medical consultations is available via the following services:

■The Tokyo Fire Department Emergency Telephone Consultation Center (provides emergency medical consultation regarding sudden illnesses or injury): 03-3212-2323 (or dial #7119)
■The Tokyo Metropolitan Medical Institution Information Service (aka Himawari; provides contact information for medical services operating at the time of the call): 03-5272-0303

 For assistance with children requiring medical care, call:
■The Health Resource Center for Mothers and Children (emergency pediatric consultations offered by Tokyo Social Welfare and Public Health): 03-5285-8898 (or dial #8000)