General Info

Outpatient reception hours 　

New patients

8:30 a.m. to 11:00 a.m.
Present your health insurance certificate (Japanese insurers only), Japanese medical aid certificate, letter of referral provided by another medical institution, and/or similar to the “New Patient Registration” desk.

If you have previously been seen by a doctor at the Center

7:50 a.m. to 11:30 a.m.
Insert your patient ID card into the automatic outpatient reception machine and follow the instructions displayed on the screen, regardless of whether you have an appointment or not. Take your pager and the consultation slip that is issued by the machine once you complete the reception procedure. If you are not directed to a specific department, go to the new patient registration desk.

In principle, if you are referred to another department, you must register as a new patient. If you have an appointment in a given department but more than one month has passed since your last appointment, you may have to register as a new patient again, so please bear this in mind when setting up appointments. Also, be aware that if you do not have a reservation or letter of referral, you may be kept waiting for a considerable time.

Note that if you have a medical consultataion or examination without a letter of referral issued by another hospital or clinic, the Center will charge you 4,200 yen (tax included) for non-covered incidental medical expenses (optional medical expenses) in addition to the regular medical expenses.

The Center must confirm the validity of your health insurance certificate every month. In any calendar month, therefore, present your certificate and/or papers whenever you first visit the Center.

We encourage patients to have their prescription pharmacy close to their homes or offices.

Consultations are not offered on the following days
Saturday, Sunday, national holidays, Year End/New Year holiday (Dec. 29 to Jan. 3), and Anniversary of Japanese Red Cross Foundation (May 1)

Departments:
Internal Medicine (Diabetology and Endocrinology, Hematology, Infectious Diseases, Allergology and Rheumatology, Nephrology, Palliative Care*, Neurology, Respiratory, Gastroenterology, Cardiology), Surgery (Thoracic Surgery, Breast Surgery, Gastroesophageal Surgery, Hepato-Biliary-Pancreatic Surgery, Coloproctological Surgery, Cardiovascular Surgery), Orthopaedic Surgery (Bone and Joint Orthopaedic Surgery, Spine and Orthopaedic Surgery), Neurosurgery, Psychiatry*, Dermatology, Urology*, Ophthalmology, Otorhinolaryngology, Obstetrics*, Gynecology, Neonatology, Pediatrics, Pediatric Surgery, Anesthesiology, Intensive Care Medicine, Chemotherapeutics*, Endoscopic Medicine*, Radiology (Interventional Radiology, Diagnostic Radiology*, Therapeutic Radiology*), Rehabilitation Medicine*, Emergency and Critical Care Medicine, Adult Health Care, Children's Health Care

* indicates a department requiring a reservation for an initial consultation.
Other departments may require reservations for a specific outpatient division or doctor.

You can use a credit card to settle your bill (VISA, MasterCard, JCB, American Express, Discover, or Diners Club).

We give priority to serious cases requiring urgent care, so we may interrupt our intake in some circumstances. In addition, we may be forced to ask you to wait for some time, so please call to confirm the current wait times before coming to the Emergency Center.
Telephone Number (Japanese Guidance Only)
03-3400-1311

Whenever you visit the Center, bring your health insurance certificate (Japanese insurers only), Japanese medical aid certificate, and/or patient ID card issued by the Center, if you have one.

Emergency outpatient care hours
Week days 17:00 to 8:30 (next day)
Holidays 24 hours
(During weekday daylight hours, only patients brought to the Center by ambulance will be admitted for emergency outpatient care.)

Emergency outpatient care departments
Internal medicine, Surgery, Pediatrics, Neurosurgery, Obstetrics, Gynecology, and Orthopaedic Surgery (Mon. to Sat. only)

If you need to set up an appointment with a department other than those listed above, contact the following.
Tokyo Metropolitan Health and Medical Information Center (English, Chinese, Korean, Thai, and Spanish available)
Telephone: 03-5285-8181
9:00 a.m. to 8:00 p.m., daily

You can use a credit card to settle your bill (VISA, MasterCard, JCB, American Express, Discover, or Diners Club).

Visiting hours are generally from 14:00 to 20:00, daily.

Before visiting a patient, go to the “Unit Information” desk on the ground floor and register; you will receive a nameplate (smart card) that you must wear for the duration of your visit. When you enter the elevator hall, you will need this nameplate. Before leaving the Center, return the nameplate to the desk. We ask that you avoid visiting as a large group, and refrain from bringing small children.